Terms and Conditions
TERMS & CONDITIONS
Conditions of Use
Sales Terms and Conditions
The placing of an order with us does not constitute a contract. The contract is formed only when your order is expressly accepted. Acceptance of an order will be subject to:
The products ordered being available from stock.
Our obtaining authorization for payment.
The identification of a pricing or product description error, in which case we will contact you to check whether you wish to proceed with or cancel the purchase of that item.
Hamma Galleries prides itself on our extensive product knowledge as well as the particulars of our corrosive climate. We always do our best to advise our customers on the best product for their particular needs. It is important, however, to bring special attention to the following;
Products can vary slightly by colour, dimensions and finishes. This is due to changes made by the manufacturer without reference to us and over which we have no control. These changes are deemed by the manufacturer as improvements to the original. All stock that arrives at our showroom has protective wrapping. Hamma Galleries removes these wrappings to inspect all items to make note of any of these changes or any damage incurred during shipping. We reserve the right to make any alterations or adjustments to any received item which may be required before or after delivery.
Some materials used for the manufacturing of products are subject to adverse effects caused by our unique, often corrosive environment. High levels of humidity, strong sunlight and salt can affect certain materials, fabrics and colours. Hamma Galleries does our best to avoid the purchase of products which can be affected. It is important to note that natural wood does absorb moisture and can expand causing small gaps at joints and warping. Items with large doors can also swell or warp.
Lacquer and painted products are subject to minute cracks if the wood beneath expands. These imperfections are rare, and do not affect the overall integrity of the piece. If you feel that this sort of imperfection would be bothersome to you, serious consideration should be given to the alternative finishes.
Whenever possible, Hamma Galleries’ products are tried and tested, however, we cannot accept responsibility for special order items, not regularly stocked by our showroom, and where we have no prior experience as to durability.
Carpet and fabric colours can vary slightly between dye-lots. If you intend to “add on” at a later date please discuss this with one of our designers.
Installation and related expenses necessary to complete a project, where necessary, will be charged out as closely as possible to the installers quote. Hamma Gallleries will always provide a third party quote or hourly rates for client approval. Any additional charges incurred once the work has begun will be passed on to the client on the final invoice and all extra charges must be approved before being undertaken. Hamma Galleries only uses installers known to us for their performance, reliability and quality standards. You are welcome to use your own installers should you prefer.
Please note that not all manufacturers offer warranties on their products, however, where there are warranties on a particular product, Hamma Galleries will work to find a solution on your behalf to rectify any product failures. Should a warranty not exist, we will do our best to find a solution provided there is no evidence of misuse.
Payment will be due immediately upon the issuance of an invoice to you, or on such terms as may otherwise be agreed. Title in the product will pass to you when you have paid for such product in full.
Pick-up & Delivery
Hamma Galleries currently offers curbside collection at our showroom at 1 Lane Hill, Hamilton on East Broadway. When your order is ready for pick up you will receive a phone call or an email with instructions. Please allow 24hrs for purchases to process, however, we will do our best to shorten this processing period. Our pick up times are Monday- Friday between 2pm-4pm. For delivery please contact us to discuss the various charges.
Hours of operation:
9:00am – 5:00pm Monday – Friday
Special Order Service:
Hamma Galleries offers a special order service for items not stocked in the showroom. There is no additional charge for this service.
Standard lead time is approximately eight to ten weeks, but product lead times can vary between various manufacturers. We will do our best to liaise with the specific manufacturer in order to provide a more accurate lead time for specific orders.
Smaller items can take longer as they cannot be shipped on their own because of the cost and the potential risk of damage.
We require a 50% deposit on all special orders. The balance is due on arrival, and customers should be ready to receive items promptly, otherwise storage fees could be incurred.
Claims and Service
Please retain your receipt/ invoice for all purchases. Hamma Galleries has a 7 day return policy for showroom, stock purchases. Bedding cannot be returned if removed from its original packaging.
All sales are final and non-refundable.
Please also note that so long as the government COVID-19 regulations are in place Hamma Galleries cannot accept returns on any items made from fabric, including lamp shades. This is for the safety of our customers and employees.
We use the Order Information that we collect to fulfill any orders placed through the Site (including processing your payment information and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to
Communicate with you;
Screen our orders for potential risk or fraud.
We do not collect any other information or share it with other companies or individuals.
This website is based on the Shopify platform and Shopify may collect information on users. To see their Privacy Policies, please go to https://www.shopify.com/legal/privacy/customers
Limitation of Liability
This site is provided by Hamma Enterprises Ltd. on an "as is" and "as available" basis. Hamma Enterprises Ltd. makes no warranties, either expressed or implied, as to the operation of the site or the content contained therein. You expressly agree that your use of this website is at your own risk. Hamma Galleries Ltd. cannot warrant that this site, our servers, or email communications affiliated with the use of this website, are free from viruses. Hamma Enterprises Ltd. will not be responsible for any damages of any kind resulting from use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
By visiting this website, you agree that the laws of the Islands of Bermuda without regard to principles or conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Hamma Enterprises Ltd.
Changes in Policy
Hamma Enterprises Ltd. reserves the right to modify, alter, delete and update these policies at any time we see fit. Such alterations do not nullify our rights of infringements or breaches occurred under a previous version of these conditions.